2017 is driving a new set of business goals and priorities. Companies of all sizes, from SMBs to Fortune 1000, are now realizing the need to integrate all their systems. They need to communicate instantly, basically making a traditional phone call as a last resort. Businesses now rely on “Big Data and Analytics” reporting as well as mobility management, and of course, data security and integrity has never been more important than it is today.
So how can you push your systems to integrate quickly and easily while staying on the cutting edge of technology and managing the best possible customer experience?
The answer is UCaaS.
Why UCAAS? Features, Integrations and Affordability!
UCaaS, or Unified Communications as a Service, is a platform that many think is just a VoIP phone call, but is actually much more than that. The “Unified” in unified communications describes the various ways that people and organizations interact with each other, regardless of where they are. This includes text, chat, and video, online collaboration, reporting and analytics, CRM integration, mobility, presence, on-demand video and voice call recording, and of course, security—both physical and logical. By the way, UCaaS will make a nice phone call for you too! Also, when you overlay a cheap “Contact Center” license, it becomes the equivalent of UCaaS on steroids. All features and services are also fully managed through world-class online portals, making changes instant and seamless, which will completely eliminate all normally associated service call and trucking charges. with a traditional PBX.
As this technology has become more common, the costs of these services have dropped dramatically. It is no longer necessary to choose an “à la carte” selection to fit a budget, giving up one need for another. Some of the best UCaaS services will even integrate with applications like Skype for Business, Salesforce.com, Microsoft Dynamics, and many more. Many will also allow click-to-dial from any web page, even when logged in on their mobile devices through the respective UCaaS mobility apps. Most of these features are included in a typical UCaaS solution!
Are you ready for UCaaS?
Your company probably already has the necessary infrastructure to support an enterprise-wide deployment. A typical installation will be a UCaaS phone placed on a desk, acting as a switch, running on your LAN (Cat 5 or better typically required) and then connecting to your PC (or just keep your PC wireless if you prefer). ) . Your current high-speed Internet circuit probably has more than enough capacity to handle your calls and other needs. Larger customers who want to ensure the highest quality of service for VoIP calls may choose to incorporate an MPLS service or implement a VLAN to segregate voice and data traffic on the LAN, but most of the world is more than satisfied with current technology. level of VoIP calls, even just over the Internet.
Yew “Customer Experience Management” is a priority for your business this year, the first place you should look to make a positive change is in replacing your aging phone system with a state-of-the-art UCaaS system. Expecting better results from your phone system in 20, 10, 5, or even 3 years is not a strategy for success, but using the UCaaS technologies available today is.